top of page
Policy 

Bollington Kitchen & Café — Legal Policies

Last updated: [Add Date]

This page outlines the legal policies for Bollington Kitchen & Café, including our Privacy Policy, Terms & Conditions, Refund Policy, and Cookie Policy. By using our website or placing an order, you agree to the terms below.

1. Privacy Policy

1.1 Introduction

Bollington Kitchen & Café (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.

1.2 Information We Collect

Information you provide:

  • Name

  • Contact details

  • Order information

  • Payment details (processed securely by our provider — we do not store card data)

Information collected automatically:

  • IP address

  • Device & browser information

  • Cookies and usage data

1.3 How We Use Your Information

We use your information to:

  • Process orders

  • Contact you about your order

  • Improve our website

  • Respond to enquiries

  • Prevent fraud

  • Comply with legal requirements

We do not sell your data.

1.4 Data Security

We take reasonable steps to protect your information from loss, misuse, or unauthorised access.

1.5 Your Rights (UK GDPR)

You may request:

  • Access to your data

  • Corrections

  • Deletion (where applicable)

  • Restriction or objection to processing

Contact details are listed at the bottom of this page.

2. Terms & Conditions

2.1 General Information

These terms apply to all website use, dine‑in, takeaway, and online ordering services.

Address: 78 Palmerston St, Bollington, Macclesfield SK10 5PW

We may update these terms at any time.

2.2 Online Ordering

  • Please check your order before submitting.

  • Collection times may vary during busy periods.

  • Orders cannot always be changed or cancelled once preparation begins.

2.3 Pricing & Payment

  • Prices are in GBP (£).

  • Prices may change without notice.

  • Payments are processed securely by third‑party providers.

2.4 Allergies

Food is prepared in a kitchen that handles all major allergens. Customers must inform staff of allergies before ordering.

2.5 Website Use

You agree not to misuse the website or copy content without permission.

2.6 Intellectual Property

All website content belongs to Bollington Kitchen & Café.

2.7 Limitation of Liability

We are not responsible for:

  • Customer‑provided errors

  • Delays due to high demand

  • Website downtime

  • Indirect or consequential losses

Your statutory rights remain unaffected.

3. Refund Policy

3.1 Food Orders

Refunds are offered only when:

  • An item is missing or incorrect

  • The food is not prepared to a reasonable standard

Refunds are at our discretion.

3.2 Change of Mind

We cannot refund orders once preparation has started.

3.3 Online Orders

  • Check details before submitting.

  • Cancellations may not be possible once food preparation begins.

  • Approved refunds are returned to the original payment method.

3.4 Allergies

Refunds cannot be issued if an allergy was not communicated before ordering.

3.5 Dine‑In Issues

Speak to staff immediately so we can resolve the issue promptly.

4. Cookie Policy

4.1 What Are Cookies?

Cookies are small files stored on your device to improve website functionality and performance.

4.2 How We Use Cookies

We use cookies to:

  • Ensure the website works properly

  • Improve speed and performance

  • Analyse visitor behaviour

  • Support online ordering and payments

4.3 Types of Cookies

  • Essential

  • Performance & analytics

  • Functionality

  • Third‑party (Wix, payment providers, analytics tools)

4.4 Managing Cookies

You can disable cookies in your browser settings, but some features may not work correctly.

5. Contact Us

For questions about any of these policies, contact:

Bollington Kitchen & Café 78 Palmerston St, Bollington, Macclesfield SK10 5PW Email: [Add Email] Phone: [Add Phone Number]

bottom of page